What Our Customers Say About Us
Eric was extremely thoughtful, professional and helpful. I needed to know a few basic things about how the settings for Heat and Air-conditioning and the FAN work in order to program our thermostat correctly. Though our landlords probably do not use Atlas and I am not a current Atlas Customer, Eric took 5-10 minutes to talk with me and answered ALL my questions. He saved the day – he was very knowledgeable and explained things in a clear concise way. Because of his advice, we now know how to program our thermostat! This is simply excellent customer service. I will keep Atlas in mind for any future heating/AC needs.
To be honest, I was very concerned that if we had to replace the entire furnace, at an expense we cannot afford at this time since we are paying for my mom’s in home care, we may need to move her out of her home. It was a tremendous relief that he could solve the problem. He did a FABULOUS JOB! He was courteous, kind, and solved the problem – I was very impressed and very grateful. I understand your company has been in business a long time, and a lot of your “old timers” are retiring. Please know that Erick is a huge asset to your company and someone to be well taken care of. Many thanks to him and to your fine company.
we also received the good news that a new capacitor would fix the problem and a new furnace was not required. What a relief! The Atlas service person was very professional, explained each step of the process and stayed to make sure everything was working. In the future, Atlas gets the first and only call and has our utmost confidence and trust. We have had the overall system and the air conditioning checked and serviced by Atlas. Couldn’t feel better about the company or the service! Thank you Atlas.